Right of Withdrawal
The right of withdrawal applies to consumers residing in the European Union. The customer may withdraw from the contract within 14 days after receiving the goods without stating the reasons, in text form (e.g., by letter, e-mail, contact form, or via our returns portal) or – if the goods are delivered to you before the end of the period – by returning the goods.
The return shipment should be sent to the following address:
Pirlo Dosenprofi GmbH
Stockach 100
6306 Söll
Before delivery of the ordered goods, the customer will generally receive a written confirmation of order containing a summary of all the information required by law in respect of the contract of sale that has been concluded. If, in exceptional cases, the goods are received before this confirmation is received, the notice period for withdrawal shall not commence until the confirmation has been received.
In the event of a withdrawal from the contract, Pirlo shall reimburse to the customer any payments that have been made. Any goods that have been delivered must be returned to Pirlo by the customer at his/her own expense. If the customer has already used the goods, Pirlo may charge a reasonable amount for such use and require that the loss in value due to use be reimbursed. The mere fact that the customer has taken possession of the ordered goods is not considered such a loss of value.